Refund policy
Return & Refund Policy
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We want you to feel confident shopping with us. If you are not satisfied with your purchase, we accept returns under the conditions below.
Return window
You may request a return within 3 days of delivery.
Condition of returned items
To be eligible for a return, items must be:
- unused and in their original condition
- in the original packaging where applicable
- accompanied by proof of purchase
Non-returnable items
The following items are not eligible for return unless they arrive damaged or defective:
- custom or personalized items
- final sale items
- digital downloads
- gift cards
- intimate or hygiene-related items, if opened
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 3 days of delivery by email with your order number and photos of the item and packaging. We will review the issue and offer an appropriate solution.
How to start a return
To request a return, contact us via our email.
Please include:
- your order number
- the item(s) you want to return
- the reason for the return
If your return is approved, we will provide return instructions.
Return shipping
Customers are responsible for return shipping costs.
Refunds
Once your return is received and inspected, we will notify you whether your refund is approved. If approved, your refund will be issued to your original payment method within 10 - 15 business days. Original shipping charges are non-refundable.
Exchanges
We do not replace items. Contact us to request a refund if wrong item is received.
Order cancellations
Orders may be cancelled within 2 hours of purchase if they have not yet shipped.
Contact information
Email: krazyfamlife@gmail.com